Terms of Service

Agreement to Terms

By accessing or using DiaryVault (the "Service"), operated by Crene, Inc. ("we", "our", "us"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

DiaryVault is available as a mobile app (iOS and Android) and a web application at diaryvault.com. These terms apply to all platforms.

Account & Access

Eligibility

You must be at least 13 years old to use DiaryVault. By creating an account, you confirm that you meet this age requirement.

Account Security

You are responsible for maintaining the security of your account credentials. You may sign in using email/password, Google, Apple, or Microsoft authentication. We support multiple sign-in methods but each creates a separate account.

Acceptable Use

You May:

• Create unlimited journal entries (subject to plan limits)
• Import photos from your device library to generate AI journal entries
• Use Echo AI to chat, reflect, and generate insights
• Share story cards created from your entries
• Translate your journal entries between supported languages
• Export or download your journal data

You May Not:

• Use the Service to generate harmful, illegal, or abusive content
• Attempt to access other users' accounts or data
• Reverse engineer, decompile, or attempt to extract source code
• Use automated tools to scrape or bulk access the Service
• Redistribute or resell access to the Service
• Upload content that infringes on intellectual property rights
• Circumvent usage limits, premium gating, or security measures

Your Content

Ownership

You retain full ownership of all journal entries, photos, and content you create or upload to DiaryVault. Your journal is yours.

License to Us

By using the Service, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service to you. This includes processing photos through AI to generate journal entries, translating content, and creating share cards.

Our Property

DiaryVault, including its design, code, AI systems (Echo), branding, and documentation, is the intellectual property of Crene, Inc. The Service is licensed to you, not sold.

Subscriptions & Payments

Free Tier

DiaryVault offers a free tier with limited features including 90 days of photo import and basic journal functionality.

Premium Subscription

Premium unlocks unlimited photo imports, background memory generation, full library scanning, Echo AI insights, 11 language translation, and share story cards. Premium is available at:

• $4.99/month (monthly plan)
• $39.99/year (annual plan, equivalent to $3.33/month)

Auto-Renewal

Subscriptions purchased through the App Store or Google Play auto-renew unless cancelled at least 24 hours before the end of the current billing period. Manage subscriptions in your device settings.

Coupon Codes

We may offer promotional coupon codes that grant temporary premium access. Coupon terms (duration, features) are specified at the time of redemption. When a coupon trial expires, you will need to subscribe to maintain premium access.

Refunds

Refunds for App Store and Google Play purchases are handled by Apple and Google respectively. For web (Stripe) purchases, contact support@diaryvault.com within 7 days of purchase.

AI Features & Limitations

DiaryVault uses artificial intelligence to generate journal entries, provide Echo insights, translate content, and detect patterns. AI generated content is based on your input (photos, text, metadata) and may not always be perfectly accurate.

• AI journal entries are creative interpretations, not factual records
• Echo insights are suggestions, not professional advice
• Translations aim to preserve tone but may not be perfect
• Background memory generation runs periodically and may not capture every new photo immediately

Service Availability

We strive to keep DiaryVault available at all times but do not guarantee uninterrupted service. We may temporarily suspend access for maintenance, updates, or circumstances beyond our control. Local device caching ensures you can read your journal entries offline.

Termination

You may delete your account at any time through the app settings or by contacting support. Upon deletion, your journal entries and associated data will be permanently removed from our servers.

We may suspend or terminate accounts that violate these Terms, with notice where possible.

Disclaimers & Limitations

Service "As Is"

DiaryVault is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, secure, or available at all times.

Limitation of Liability

To the maximum extent permitted by law, Crene, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of data or journal entries.

Indemnification

You agree to indemnify and hold harmless Crene, Inc. from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the app or by email. Your continued use of DiaryVault after changes constitutes acceptance of the updated Terms.